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Terms and Conditions

Q: How does billing work, and what happens after my free trial?

Every plan starts with a 10-day free trial, so you can explore Hithera before paying anything. We collect your payment details at sign-up so your membership can continue automatically, but you won't be charged until the trial ends. If you don't cancel before your trial is over, the card you provide will be charged automatically: Monthly plan $29.97 CAD billed every month; Yearly plan $299.97 CAD billed every year; Founding Member a one-time $1,497 CAD sign-up fee charged right away which includes 2 years of full access, after which billing continues automatically at $299.97 CAD per year. Billing repeats automatically at the same amount and frequency until you cancel.

Q: What do I get with my Hithera membership?

Your membership includes access to both Hithera Educate, our learning platform with 800+ videos, clinic forms, and educational resources, and Hithera Network, a professional directory and digital marketing solution where patients can find and connect with you.

Updated: June 1, 2025

Welcome to prohealthsys.com/ca, operated by Professional Health Systems, Inc. (“PHS”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of this Canadian website (the “Site”), including the purchase of products and services.

By using this Site or purchasing from us, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility and Use

You must be the age of majority in your province or territory to use this Site. If you are using this Site on behalf of an organization, you confirm you are authorized to bind that organization to these Terms.

You agree not to use the Site for unlawful purposes or in a manner that harms PHS or other users.

2. Products and Services

PHS offers educational products and resources, including printed books, digital WebBooks, online courses, and professional memberships tailored to massage therapists, chiropractors, physical therapists, and related health professionals.

We reserve the right to modify, limit, or discontinue products, services, or pricing at any time without notice.

3. Pricing and Payments

All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes (GST/HST/PST). Payments are processed securely through trusted third-party providers. By submitting payment, you authorize the transaction and agree to their terms and policies.

Subscriptions and memberships may renew automatically unless canceled in accordance with our cancellation policy.

4. Shipping and Delivery

We ship across Canada using reputable carriers. Shipping costs and estimated delivery times are shown at checkout. Delivery times may vary due to carrier delays, customs, or unforeseen circumstances.

We are not responsible for delays once items are shipped.

5. Returns and Refunds

For our return and refund policies, please visit our Refund and Return Policy page. Digital products and downloadable items are non-refundable. Requests for refunds must be submitted in writing within 30 days of purchase.

6. User Accounts

To access certain features such as order history or membership content, you may be required to create an account. You are responsible for keeping your login credentials secure and for all activities under your account.

We reserve the right to suspend or terminate accounts for violation of these Terms or misuse of our Site.

7. Intellectual Property

All content on this Site—including text, graphics, videos, course material, logos, and trademarks—is the property of PHS or its licensors and is protected by Canadian and international copyright and trademark laws.

You may not copy, reproduce, modify, or distribute any content without prior written permission from PHS.

8. Privacy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with Canadian law.

9. Limitation of Liability

To the fullest extent permitted by law, PHS shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our maximum liability shall not exceed the total purchase price paid by you for the product or service in question.

10. Third-Party Links

This Site may contain links to third-party websites. PHS is not responsible for the content, privacy practices, or services of these external sites. Use them at your own discretion.

11. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes shall be resolved exclusively in the courts of British Columbia.

12. Updates to Terms

We may update these Terms from time to time. Changes will be posted on this page, and continued use of the Site signifies your acceptance of any updates.

13. Contact Information

If you have questions or concerns about these Terms, please contact us:

Professional Health Systems, Inc.
6436 Thorne Ave, Burnaby, BC V3N 2V3
Email: support@prohealthsys.com

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Frequently Asked Questions

How does billing work, and what happens after my free trial?

Every plan starts with a 10-day free trial, so you can explore Hithera before paying anything. We collect your payment details at sign-up so your membership can continue automatically — but you won't be charged until the trial ends.

If you don't cancel before your trial is over, the card you provide will be charged automatically:

• Monthly plan: $29.97 CAD, billed automatically every month
• Yearly plan: $299.97 CAD, billed automatically every year
• Founding Member: a one-time $1,497 CAD sign-up fee is charged right away, which includes 2 years of full access. After that, billing continues automatically at $299.97 CAD per year.

Billing repeats automatically at the same amount and frequency until you cancel.

Can I cancel before I'm charged?

Yes. You can cancel anytime during your free trial and you won't be charged at all.

If you cancel after your trial has ended and billing has started, your membership stays active until the end of your current billing period, and no further charges are made after that.

Can I try Hithera before committing?

Yes. Both the Monthly and Yearly plans include a 10-day free trial so you can explore the platform risk-free before your first payment. Founding Members pay a one-time sign-up fee up front and then get 2 full years of included access before annual billing begins.

What do I get with my Hithera membership?

Your membership includes access to both Hithera Educate — our learning platform with 800+ videos, clinic forms, and educational resources — and Hithera Network, a professional directory and digital marketing solution where patients can find and connect with you.